Two passengers on an Air Canada flight found themselves in a distressing situation when they were asked to sit in poorly cleaned seats that had been tainted with vomit. This incident, which occurred on a flight bound for Vienna via Montreal on August 26, gained widespread attention after fellow passenger Susan Benson shared the story in a now-viral Facebook post.
Benson detailed the uncomfortable experience, explaining that there was an unpleasant odor on the flight, but the source initially remained unknown to the passengers. It turned out that on the previous flight, someone had vomited in that area, and although Air Canada attempted a quick cleanup before boarding, it was evidently insufficient.
According to Benson, the seatbelt and seat were still visibly wet, and there were remnants of vomit around the affected seats. In an attempt to mask the smell, the airline resorted to using perfume and coffee grounds, but these efforts proved ineffective.
Passengers who were understandably upset about the situation tried to communicate their concerns to a flight attendant. The flight attendant expressed apologies but explained that the flight was fully booked, leaving them with no alternative seating options.
An argument ensued between the passengers and the crew, lasting for several minutes until a supervisor intervened. However, the supervisor reiterated that the passengers had no choice but to endure the seats covered in vomit because of the full flight.
Shortly after, a pilot made his way to the passengers and informed them that they had two options: they could either exit the plane at their own expense and make their own flight arrangements or be escorted off the plane by security and placed on a no-fly list.
The pilot claimed that the passengers had been rude to the flight attendants, a statement that Benson disputed. She asserted that they were upset and firm in expressing their concerns but not rude.
In a baffling turn of events, a fellow passenger attempted to clarify the situation but, to their dismay, both passengers were ultimately escorted off the plane by security.
Benson expressed her frustration by asking, “For what? Refusing to sit in vomit for five hours!” She criticized Air Canada for seemingly expecting passengers to endure such discomfort or face being escorted off the plane and banned from future flights.
In her closing remarks, Benson shared her disappointment, saying, “I am ashamed to be a Canadian and ashamed of Air Canada. Shame on you Air Canada! Shame on you!”
Air Canada responded to the incident with an apology to the affected customers, acknowledging that they did not receive the standard of care they were entitled to. The airline stated that they were internally reviewing the matter and had reached out to the customers directly to address the mishandling of the situation.
This incident drew parallels to a similar occurrence in July when a passenger on an Air France flight was left terrified after discovering a carpet soaked in blood.
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